Refund policy

Return, Replacement & Damage Policy

At ProSports, we carefully inspect and pack every order before dispatch to ensure that your products reach you in excellent condition. To maintain product quality, hygiene, and fair pricing for all customers, we do not offer returns or refunds for change-of-mind purchases.

Please review the product details, size, specifications, and order information carefully before placing your order.

No Returns for Change of Mind

We do not accept returns, refunds, or exchanges in the following situations:

You changed your mind after placing the order.
You no longer need or want the product.
You ordered the wrong product, size, color, or quantity.
The product did not meet a personal preference or expectation when it matches the description and specifications shown on our website.
You found the same or a similar product elsewhere at a different price.

Once an order has been delivered and accepted, it cannot be returned solely due to a change of mind.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect due to a delivery or fulfillment issue, you may be eligible for a replacement or resolution.

To make a damage claim, you must record a clear, uninterrupted video while opening the parcel. The video must show:

The sealed parcel from all sides before opening.
The shipping label clearly visible.
The complete unboxing process without any cuts, pauses, or edits.
The product and any visible damage clearly.

The unboxing video is required because it helps us verify whether the damage occurred during delivery and allows us to process genuine claims fairly.

Claims submitted without a complete, continuous unboxing video may not be accepted.

Please contact us within 24 hours of receiving your order if you receive a damaged, defective, missing, or incorrect item. Send your order details, clear photos, and the complete unboxing video to:

Email: info@prosports.store

After reviewing the evidence, our team will determine the appropriate resolution. Depending on the issue and product availability, this may include a replacement, store credit, or another suitable solution.

Sale and Discounted Items

All products purchased during a sale, promotion, clearance offer, or special discount are final sale and are non-returnable and non-refundable.

However, if a sale item arrives damaged, defective, or incorrect, you may still contact us under the Damaged, Defective, or Incorrect Items policy. A complete unboxing video will be required for the claim.

Exchanges

We do not offer exchanges for change of mind, incorrect size selection, color preference, or personal preference.

If an item is confirmed to be damaged, defective, or incorrect after review, we may provide a replacement where applicable and subject to product availability.

Important Notes

Please inspect your parcel immediately upon delivery.
Do not use, wash, alter, or remove tags from a product that you intend to report as damaged or incorrect.
Keep the original packaging until your claim has been reviewed.
Claims may be declined if the product has been used, altered, damaged after delivery, or if the required unboxing evidence is unavailable.
We reserve the right to request additional information or evidence before approving a claim.
Any approved replacement or resolution will be processed according to the outcome of our inspection.